Managed IT Support Services

At FoxGuard Ltd we specialise in improving performance and driving down costs at the same time. Via our Managed IT Support Services, we take responsibility for any aspect of your support. This typically covers:

We deliver your services in a highly professional manner based on ITIL Best Practice when and where you need them, whether you operate standard office hours or are an ‘always-on’ business. An individual approach to your business’ needs and hands-on management from dedicated Service Delivery Managers ensures successful Managed Service partnerships.

The Service Desk or Help Desk

1st Line and/or 2nd Line Support only

The entire support function

Service Level Agreements Set By You

We understand that every organisation demands something different from IT. We therefore deliver to service level agreements set by you and calibrated to ensure we always meet business requirements while simultaneously driving down costs.

Combining ITIL-aligned Best Practice, a tailored and flexible approach, and an unrivalled customer service, we will help you identify what your business needs from IT and deliver it at all times.

Removing Your Headaches

With a managed support service from FoxGuard you are sure to have the resources you need to deliver the service levels your business demands for the minimum possible cost. With FoxGuard taking care of the headaches involved in supporting your IT, you can be free to concentrate on what matters - strategic direction.

Industry leading business email

Foxguard’s Cloud Email solution is built using industry leading technology. We are able to provide mailboxes of up to 125GB, which is the largest Cloud Email solution available in the UK. Every mailbox is hosted on a minimum of three Exchange servers, in separate locations, for ultra resilience. Our UK based IT Support team are able to configure our Email solution on your PC via remote support software, Outlook Web Access and full synching with all smart devices using Microsoft Active Sync.

Office 365

Office 365 is a cloud-based service hosted by Microsoft that brings together familiar Microsoft Office desktop applications. In today’s business you need technology to be available around the clock and across multiple devices, to make sure that your business continues to be productive and efficient. Office 365 delivers just that, so that you can then deliver fast, reliable service to your customers.

The low-cost solution

Because Office 365 is a cloud based solution, you can gain big business benefits for a low monthly cost. What’s more, there’s no costly set-up fees, expensive upgrades or lengthy set-up times.

Setup service

Installation is handled by Foxguard support team via our remote support system. You can soon be up and running with everything you need Outlook, Word, Excel, PowerPoint, OneNote, Publisher, OneNote and OneDrive. Other Microsoftft office products can be added to your account to meet your buisness requirements, Office 365 includes and ongoing upgrades policy to latest versions of Office 365 as they become avaiable.

Disaster Recovery System

Bronze - cloud data backup, restored in 24 hours

Data is backed up from all PC's at a set time of day, the frequency can be adjsutsed to meet your business requirements.

Bronze Backup

Silver - onsite hardware, restored within 24 hours

Our onsite hardware sends all your data to our cloud storage at intervals as frequently as every 2 hours, it also allows for multiple versions of your data to be saved: you can roll back to these previous version with ease.

In additional to this the on-site hardware centralises your data allowing it to be available on all devices (laptops, PCs, Phones and tablets).

Silver Backup

Gold - onsite hardware, time backup for version restore, cloud failover system

Data is synchronised with our Cloud storage, and with any/ all office workers PCs, so data is completely centralised and available to all. The synching software allows offline access to data (for when you don’t have WIFI) as well as Apps for Androind and ios that let you access your data anywhere. We use the same synching technology to create a realtime backup of your work in the cloud, and include a cloud terminal server for you to work on and access your “cloud copy” at any time. This means all data is both visible and available to all staff any time of day. Should your office have an issue (fire, power-cut, broadband loss etc) all staff can continue to work directly from your cloud server (which runs in parallel to your office using the same data, and any changes mirror back to your office once normal operation resumes). This results in complete continuity and no loss of productivity.

Gold Backup